DS News

DS News

Customer Experience: Listen, Experiment & Measure

Now is the time to ensure your customer experience initiatives are adapting to the new normal and you understand any shifts in your customers’ needs and expectations. This piece originally appeared in the August edition of DS News, out now. The post Customer Experience: Listen, Experiment & Measure appeared first on DSNews.

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Study: Demographic Impacts on Housing, Economic Security

Even though older adults reportedly are more vulnerable to the coronavirus and related physical effects, American households headed by this population seem to be more insulated from pandemic-related economic pains. The post Study: Demographic Impacts on Housing, Economic Security appeared first on DSNews.

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Big Four U.S. Banks Report Widespread Loan Deferral

As homeowners and other borrowers seek debt relief during the coronavirus pandemic, America’s four largest banks report at least $151.5 billion in loans with payments in deferral at midyear. The post Big Four U.S. Banks Report Widespread Loan Deferral appeared first on DSNews.

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How to Streamline Mortgage Servicing

The use of APIs and web applications will go a long way in improving the customer experience. This piece originally appeared in the August edition of DS News. The post How to Streamline Mortgage Servicing appeared first on DSNews.

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Housing Insecurity Ahead?

With government aid lifelines expiring, trouble may lie ahead both for American renters and for the network of owner-investors that support sectors such as SFR. The post Housing Insecurity Ahead? appeared first on DSNews.

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