Person Of The Week

Chetan Patel: Navigating the Coming Loss Mitigation Wave

PERSON OF THE WEEK: As the first rounds of forbearance periods come to an end, servicers will be met with rising numbers of borrowers who are still suffering financially and trying to determine what their options are – or perhaps not trying at all, in the case of borrowers who may be ghosting their servicers by not making payments without …

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Rick Holcomb: How the Pandemic Has Affected Client Engagement

PERSON OF THE WEEK: The COVID-19 crisis has brought about significant change in the way that mortgage servicers operate – not just in terms of meeting the needs of borrowers but also in terms of client engagement, as they seek out partners that can help them improve the borrower experience and gain new efficiencies. To learn more about how the …

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Rida Sharaf: The Pandemic Has Resulted in a More Cooperative Culture in Mortgage

PERSON OF THE WEEK: The mortgage industry is cyclical in nature – typically rising and falling with seasonal and economic patterns. But in 2020, the pandemic blew-up those typical patterns and injected a completely unpredictable element. Fortunately for mortgage lenders, the COVID-19 crisis resulted in mortgage rates hitting record lows, spurring a surge of refinance activity and increased demand for …

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Mark Revard: Mortgage Industry Has Shown Resilience Through Pandemic

PERSON OF THE WEEK: The COVID-19 crisis has created numerous obstacles for the mortgage industry during the past 10 months but that hasn’t stopped lenders from capitalizing on strong purchase demand and a robust refinance market. Indeed, lenders have been deftly managing a surge in demand throughout most of the crisis. The rise in purchase demand has been driven mainly …

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Uday Devalla: Mortgage Servicers Can Boost Retention, Engagement with Technology

PERSON OF THE WEEK: Mortgage lenders have made great strides in automating the origination process and delivering a smooth and intuitive customer experience for borrowers. Those that do it well are winning more repeat business, as well as attracting new customers through online reviews and word of mouth. Mortgage servicers have also made great strides in using technology to smooth …

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Fred Gooch: Key Considerations When Deploying E-Closing Technology

PERSON OF THE WEEK: The pandemic has accelerated mortgage lenders’ adoption of digital e-closing solutions. In addition to the need to conduct business with borrowers fully remotely, lenders have also become more reliant on e-closing technology to handle the recent massive increase in origination volume resulting from record-low rates. But as lenders build-out their digital closing processes, they need to …

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