Saturday , 16 January 2021

How Mortgage Servicers Can Turn COVID’s Biggest Challenges into Customer Retention

Mortgage servicers face two huge challenges in the COVID era: (1) how to prepare for more serious homeowner hardships as key relief policies expire in late-2020 and early-2021, and (2) how to retain 4 of 5 borrowers who currently get new loans from a new lender.

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