Sagent’s LoanServ, a real-time system of record, and Account Connect, a branded consumer-facing dashboard for homeowners, will allow MassHousing to continue to serve as a partner to homeowners by anticipating their needs, resolving their problems and earning their trust throughout the entire life of the loan.
“At MassHousing, we’re committed to building a data-driven culture that inspires our team to provide an impactful customer service experience and helps our borrowers have confidence in managing their loans in good times and in times of hardship,” says MassHousing’s Kevin Mello. “With Sagent, we can execute on a sound fintech strategy that integrates workflow automation as a core part of our servicing operations.”
LoanServ is designed to give customer-facing teams critical data and streamlined reporting capabilities in real time. Account Connect allows borrowers to interact with their loans through intuitive workflows and a clear self-service interface, where they can manage payments and access up-to-date loan information.
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