By Brian Honea
“We have less than one basis point, 0.73 complaints per loan in Q1 of 2013 and while we did see a slight rise through Q4 2014 it’s really insignificant,” said Dori Daganhardt, VP of Product Marketing, Data, and Analytics Division with Black Knight, and the author of the white paper. “It doesn’t suggest that we get an A plus as an industry on managing the complaints related to performing loans, but I think it does suggest that there is more discovery that can be done.
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