Mortgage operations executives are encountering challenges not only with maintaining productivity but measuring it as well, according to STRATMOR Group‘s March 2021 Insights Report.
In his article, “People, Productivity and Compensation: 2021 Mortgage Ops Challenges,” Jim Cameron, STRATMOR Group Senior Partner, details these and other challenges which were discussed in recent STRATMOR Operations Workshops with 120 Operations executives.
For example, the workshop participants – who represented 49 different lenders – significantly overestimated the
